1. Introduction

Paradise & Palm Travel Co. ("Paradise & Palm," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal information.

This Policy applies to information collected through our website [insert website URL], via email, over the phone, or through any other direct communication with us in the course of planning your travel.

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, which may include:

• Contact information: name, email address, phone number, mailing address

• Travel details: destination preferences, travel dates, group size, budget, accommodation preferences, dietary or accessibility needs, passport or identification details where required to book travel

• Payment information: billing details necessary to process deposits or payments (processed through a third-party payment processor — see Section 6)

• Communication records: inquiry form submissions, emails, and other correspondence with us

• Website usage information: collected automatically through cookies and analytics tools (see Section 5)

We do not knowingly collect more personal information than is reasonably necessary to plan and coordinate your travel.

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide travel planning consultations

• Research, recommend, and book travel arrangements on your behalf

• Communicate with airlines, resorts, venues, and other travel suppliers as needed to fulfill your travel plans

• Process payments and deposits

• Send you information you've requested, such as a downloadable guide

• Send occasional newsletters or promotional communications, where you have consented to receive them

• Improve our website and services

• Comply with legal and regulatory obligations

We will not use your personal information for any purpose other than those identified at the time it was collected, unless we obtain your consent or are permitted to do so by law.

4. Consent

By providing your personal information, you consent to its collection and use as described in this Policy. Where required by law, we will obtain your express consent before collecting, using, or disclosing your personal information for a new purpose.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details in Section 11. Please note that withdrawing consent may limit our ability to provide certain services to you, such as completing a travel booking already in progress.

5. Cookies and Tracking Technologies

Our website, built on Squarespace, may use cookies and similar tracking technologies to:

• Understand how visitors use our website

• Improve website functionality and user experience

• Measure the effectiveness of our content

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

If we use analytics tools (such as Google Analytics) or advertising pixels (such as a Meta/Facebook Pixel), this section will be updated to reflect exactly which tools are active and what data they collect.

6. Third-Party Service Providers

We work with third-party service providers to operate our business, including:

• Squarespace — our website hosting and form/booking platform

• [Email marketing platform — e.g., Squarespace Email Campaigns, Mailchimp, or Klaviyo] — for newsletter and email communications

• Stripe, PayPal, or Squarespace Payments — for processing deposits and payments

• Airlines, resorts, venues, and other travel suppliers — necessary to book and coordinate your travel

These providers may collect, process, or store your personal information on our behalf, in accordance with their own privacy policies. Some of these providers are based outside of Canada, which means your personal information may be stored or processed in another country and subject to that country's laws (see Section 9).

We do not sell your personal information to third parties for their own marketing purposes.

7. Disclosure of Personal Information

We may disclose your personal information:

• To travel suppliers (airlines, resorts, tour operators, venues, etc.) as necessary to arrange your travel

• To service providers who assist in operating our business (see Section 6)

• Where required by law, regulation, court order, or legal process

• To protect the rights, property, or safety of Paradise & Palm Travel Co., our clients, or others

• In connection with a business transition, such as a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your personal information

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Because some of our service providers (such as Squarespace) are based in the United States or other countries, your personal information may be stored or processed outside of Canada. While we take reasonable steps to ensure your information is handled securely, information stored outside Canada may be accessible to foreign authorities under the laws of that jurisdiction.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights Under PIPEDA

As a resident of Canada, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions

• Ask questions about how your personal information is being handled

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within a reasonable time and in accordance with PIPEDA.

If you have a concern about how we've handled your personal information that we haven't been able to resolve, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).

12. Marketing Communications & Anti-Spam Compliance (CASL)

If you sign up for our newsletter, request a guide, or otherwise opt in to receive marketing communications, we will only send you commercial electronic messages in accordance with Canada's Anti-Spam Legislation (CASL). This means:

• We will only send marketing emails to those who have provided express or implied consent

• Every marketing email will include our business contact information and a clear, functioning method to unsubscribe

• Unsubscribe requests will be honoured within 10 business days

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.

13. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us so we can address it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Brenda Palmer Paradise & Palm Travel Co. Email us at brenda@paradiseandpalm.com.