1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Paradise & Palm Travel Co. website [insert website URL] and any travel planning, advisory, or booking services provided by Paradise & Palm Travel Co. ("Paradise & Palm," "we," "us," or "our"). By using our website, submitting an inquiry, or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

These Terms should be read alongside our [Privacy Policy], which explains how we collect and use your personal information.

2. Who We Are

Paradise & Palm Travel Co. is an independent travel advisory business based in Ontario, Canada, providing personalized travel planning, consultation, and booking coordination services. We act as an intermediary between you and third-party travel suppliers — including airlines, hotels, resorts, cruise lines, tour operators, and other vendors — who are ultimately responsible for delivering the travel services you purchase.

We do not own, operate, or control any airline, hotel, resort, cruise line, or other travel supplier.

3. Eligibility

Our services are intended for individuals who are at least 18 years of age. By engaging our services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Our Services

Paradise & Palm provides travel planning and advisory services, which may include:

• Destination and accommodation research and recommendations

• Coordination of bookings with third-party travel suppliers

• Itinerary planning

• Communication with airlines, resorts, and other suppliers on your behalf

• Ongoing support before, during, and after your trip

We do our best to provide accurate, up-to-date information and recommendations based on your stated needs and preferences. However, all travel arrangements are ultimately subject to the availability, pricing, and terms of the third-party suppliers involved.

5. Quotes, Pricing & Availability

Prices, availability, and travel supplier offerings can change without notice and are not guaranteed until a booking is confirmed and paid for. Any quote provided by Paradise & Palm is an estimate based on information available at the time and is subject to change until confirmed.

We are not responsible for price increases, currency fluctuations, fuel surcharges, taxes, or fees imposed by third-party suppliers after a quote is provided but before a booking is confirmed.

6. Payment, Deposits & Cancellations

Payment terms: Deposit amounts, payment schedules, and final payment due dates will be communicated to you at the time of booking and are governed by the individual policies of the travel supplier(s) involved.

Cancellations and refunds: Cancellation policies, change fees, and refund eligibility are set by the individual travel suppliers (airlines, resorts, cruise lines, tour operators, etc.), not by Paradise & Palm. We will communicate these policies to you before you confirm a booking, but we do not guarantee refunds and are not responsible for a supplier's refusal to provide one.

Any service or planning fees charged directly by Paradise & Palm (separate from supplier costs) are non-refundable once planning work has begun, unless otherwise agreed to in writing.

Travel insurance: We strongly recommend that all clients purchase comprehensive travel insurance, including coverage for trip cancellation, interruption, medical emergencies, and lost or delayed baggage. Paradise & Palm is not responsible for losses that adequate travel insurance would have covered.

7. Client Responsibilities

You are responsible for:

• Providing accurate and complete information when booking (names must match government-issued ID/passport exactly)

• Ensuring you and any travelers in your party have valid passports, visas, and any required travel documentation

• Reviewing and understanding the specific terms, conditions, and policies of the airlines, resorts, and other suppliers involved in your trip

• Arranging appropriate travel insurance

• Complying with any health, vaccination, or entry requirements of your destination

• Any costs, delays, or denied travel resulting from incomplete or inaccurate documentation

Paradise & Palm is not responsible for denied boarding, denied entry, or other consequences resulting from a client's failure to meet documentation or entry requirements.

8. Limitation of Liability

Paradise & Palm acts as an intermediary and advisor. We are not liable for:

• The acts, omissions, errors, delays, cancellations, or negligence of any third-party travel supplier (airlines, hotels, resorts, cruise lines, tour operators, ground transportation providers, etc.)

• Injury, illness, death, loss, damage, or delay arising from the services or products provided by third-party suppliers

• Events beyond our reasonable control, including but not limited to weather, natural disasters, government actions, strikes, civil unrest, pandemic-related restrictions, or other force majeure events

• Losses that would have been covered by adequate travel insurance

To the fullest extent permitted by law, Paradise & Palm's total liability for any claim arising from our services is limited to the amount of planning or service fees paid directly to Paradise & Palm (excluding amounts paid to third-party suppliers).

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable Ontario or Canadian law.

9. Force Majeure

Paradise & Palm is not responsible for any failure to perform our obligations where that failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics or public health emergencies, government travel restrictions, war, terrorism, civil unrest, strikes, or supplier insolvency.

10. Website Use & Intellectual Property

All content on this website — including text, graphics, logos, images, and design elements — is the property of Paradise & Palm Travel Co. or its licensors and is protected by Canadian copyright and trademark law. You may not copy, reproduce, distribute, or use this content for commercial purposes without our prior written permission.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by, any third party.

11. Third-Party Links

Our website may contain links to third-party websites, including travel supplier websites. We are not responsible for the content, privacy practices, or terms of any third-party website, and inclusion of a link does not imply endorsement.

12. No Warranty

Our website and the information on it are provided "as is" without warranties of any kind, either express or implied, including but not limited to accuracy, completeness, or fitness for a particular purpose. While we strive to keep information current and accurate, travel-related information (pricing, availability, entry requirements, etc.) can change without notice.

13. Indemnification

You agree to indemnify and hold harmless Paradise & Palm Travel Co., its owner, and any associated parties from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our services, or your violation of any law or the rights of a third party.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written agreement specific to your travel booking, constitute the entire agreement between you and Paradise & Palm Travel Co. regarding your use of our website and services.

18. Contact Us

If you have questions about these Terms, please contact:

Brenda Palmer Paradise & Palm Travel Co. brenda@paradiseandpalm.com